Terms & Conditions

By creating an account, subscribing, or continuing to use the Service you agree to these terms. If you accept on behalf of a clinic, school, or district, you confirm you have authority to bind that organization. If you are using the Service as an individual, you confirm you are of legal age in your jurisdiction.

Accrue ABA provides three programs behind one login: Accrue Fieldwork, for BCBA trainee fieldwork hour tracking, monthly verification forms, and competency coverage; Accrue Supervision, for RBT and BCBA supervision contacts, competency assessments, and the 5% supervision rule; and Accrue Care, for clinical data collection, behavior and skill-acquisition tracking, session notes, and graphing. Availability of Accrue Care and Accrue Supervision features and of seat capacity depends on your subscription plan.

The Service is a documentation and record-keeping tool. It does not provide clinical, legal, or certification advice, and it does not replace your own professional judgment or your obligations to the BACB, your employer, your licensing board, or any funder. You remain responsible for the accuracy of what you record and for verifying that your documentation meets applicable requirements.

• Keep your credentials confidential; you are responsible for activity under your account.
• Provide accurate account, organization, and billing information, and keep it current.
• Notify us promptly at the security contact below if you suspect unauthorized access.

You must not:

• Use the Service unlawfully, or in breach of HIPAA, FERPA, COPPA, or other applicable law.
• Commit fraud, send spam, or impersonate another person or organization.
• Infringe intellectual property or upload content you have no right to upload.
• Interfere with security or integrity: probing, scanning, penetration testing without written permission, introducing malware, scraping, or circumventing rate limits, access controls, or plan limits.
• Reverse engineer, resell, or redistribute the Service, or share seats beyond your plan.
• Enter protected health information about individuals whose organization has not authorized you to do so, or record children’s data without the guardian consent the Service asks you to record.

You retain ownership of the records your organization enters. You grant us a limited license to host, process, back up, and display that content solely to operate and support the Service. Handling of personal data is described in our Privacy Notice and Children’s Privacy Notice.

We retain all rights in the Service, including its software, design, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected, for the duration of your subscription.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing frequency, renewal, cancellation, tax, and invoicing mechanics are governed by Paddle’s Buyer Terms. Subscriptions renew automatically for the interval you chose until cancelled. Plan changes take effect immediately and are prorated; a downgrade is blocked while your organization has more active members than the smaller plan allows. Refunds are covered by our Refund Policy.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, the Service is provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

We may suspend or terminate access for material breach of these terms, non-payment, a credible security or fraud risk, or repeated or serious policy violations. Where practical we will give notice and an opportunity to cure. You may cancel at any time through the billing portal.

When a subscription ends, your workspace becomes read-only for 30 days so you can export your records, after which data may be deleted in line with our retention practices.

To the fullest extent permitted by law, we are not liable for indirect, consequential, or special damages, including lost profits, lost data, or loss of goodwill. Our aggregate liability is capped at the fees you paid in the twelve months before the claim. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

• You may not assign these terms without our consent; we may assign them in a merger or acquisition.
• Neither party is liable for delays caused by events beyond its reasonable control.
• These terms are governed by the laws of the State of Ohio, United States, and disputes will be heard in the courts of that jurisdiction.
• We may update these terms; material changes will be announced in the app before they take effect.
• For school and district accounts, the school district is the contracting party and controller of student records. See our Schools & FERPA page.

If you are a school or district in Illinois, you and Accrue ABA will execute the SOPPA Data Privacy Agreement available in your organization settings before any student covered information is transferred. The agreement covers the categories of data collected, our FERPA school-official status, breach cost allocation, data deletion and transfer obligations, and public-posting requirements under SOPPA. Accrue ABA will notify the school within the time required by SOPPA if we determine that a breach of covered information has occurred.

Benjamin Ruyle — support@fieldtrackaba.com. For billing and refunds, contact Paddle at paddle.net.