Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to the first payment on a new subscription and to the payment for a new billing period.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and enter the email address used at checkout, or email us at support@fieldtrackaba.com and we will start the request for you. Refunds are returned to the original payment method, typically within 5–10 business days of approval.

You can cancel at any time from Settings → Organization → Billing. Cancelling stops future renewals and keeps full access until the end of the period you already paid for, after which the workspace becomes read-only so you can still export your records. Plan upgrades and downgrades take effect immediately and are prorated by Paddle.

Anything unclear? Email support@fieldtrackaba.com. Our Terms & Conditions describe the rest of the agreement.